Nuuday infuses AI into customer experience with the Avaya OneCloud experience platform

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Nuuday, Denmark’s provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering dynamic, immediate and personalised experiences for customers interacting through its Avaya OneCloud communications and collaboration platform. The assistant, composed with Avaya OneCloud CCaaS and Google Cloud Contact Centre AI, represents a leap towards what Nuuday calls the ‘Cognitive Customer Universe’, an AI-driven ecosystem that can optimise customer

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