Demand Grows for CCaaS Solutions

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In the past, companies ran their contact centers using on-premises software systems. Maintaining consistently good customer service often required significant ongoing investment not only in the software itself but also in hardware like computers and servers—and that’s not even including the cost of staffing a customer-service center. Today, cloud-based customer service solutions are a natural extension of the growth of cloud and AI (artificial intelligence) across industries.

The post Demand Grows for CCaaS Solutions appeared first on Connected World.

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